At Online Metal Store Ltd, your privacy and trust are important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or communicate with us.

We collect personal data to provide you with the best possible service. This may include:

• Contact Details: Name, email address, phone number, billing and shipping addresses
• Order Details: Products purchased, order history, payment method (we do not store card details)
• Website Usage: IP address, browser type, device type, and browsing behaviour via cookies and analytics tools
• Communication Records: Emails or messages you send to us

Your personal information may be used for the following purposes:

• To process and deliver your orders
• To provide customer service and respond to enquiries
• To send order confirmations, updates, and invoices
• To personalize your experience and improve our website
• To comply with legal obligations
• With your consent, to send you promotions, updates, or newsletters

We may share limited personal data with trusted service providers who assist in:

• Payment processing (e.g. Stripe, PayPal)
• Shipping and delivery services
• Website analytics and customer support platforms

All third parties are required to comply with strict data protection rules and are only given the information necessary to perform their services.

We use cookies to enhance your experience on our website. Cookies help us understand how visitors interact with our site, remember preferences, and improve performance.

You can control cookie settings in your browser or opt out of non-essential cookies through our cookie banner.

We retain your data only as long as necessary to:

• Fulfill the purposes outlined above
• Comply with legal and financial obligations
• Resolve disputes or enforce our terms

You have the right to access, correct, or delete any personal information we hold about you. You may also choose to opt out of marketing emails or other non-essential communications at any time by contacting us.

Our website may include links to third-party websites or services. Please note that we are not responsible for the content or privacy practices of these external platforms. We recommend reviewing their privacy policies before sharing any personal information.

Online Metal Store Ltd may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review our policy regularly to stay informed about how we protect your data.