Shipping Policy

We are committed to providing fast and reliable delivery service to get your products to you as quickly as possible. Below you'll find detailed information about our shipping policies and delivery options.

Product Lead Times

Product Range Mill Finish RAL 7016 / RAL 9005Other Colours
Half Round Gutters 5 - 7 Working Days 5 – 10 Working Days 5 – 10 Working Days
Deepflow Gutters 5 - 7 Working Days 5 – 10 Working Days 5 – 10 Working Days
Box Gutters 5 – 7 Working Days 5 – 10 Working Days 5 – 10 Working Days
Downpipes (All) 5 – 7 Working Days 5 – 10 Working Days 5 – 10 Working Days
Fascia and Soffit Systems 5 – 7 Working Days 5 – 10 Working Days 5 – 10 Working Days
Coping Systems 5 – 7 Working Days 5 – 10 Working Days 5 – 10 Working Days
Bespoke Products 10 - 15 Working Days 10 - 15 Working Days 10 - 15 Working Days
Lead times are estimates and may vary during peak seasons or due to supply chain factors.

Delivery charges will be calculated at checkout.

Delivery Dates & Times

If you require expedited delivery, please contact our customer service team at +44 7907 239290, and we will do our best to accommodate your request.

Please note: We are unable to guarantee timed deliveries. Deliveries will typically be made between 8:00 AM and 5:30 PM, Monday to Friday.

At times, Online Metal Store Ltd will use third-party couriers. We are not liable for any delays in deliveries that may occur when using third-party couriers.

Delivery Errors

We kindly ask that you check the accuracy and condition of your goods upon delivery. If there are any issues, such as damage or missing items, please accept the delivery and note the issue on the delivery paperwork. Contact us immediately at +44 7907 239290. Failure to mark the paperwork correctly may affect the processing of damage claims.

Please note that if you do not inform us within 14 days of receiving the goods, Online Metal Store Ltd cannot be held responsible for any missing or damaged items.

Delivery Vehicle & Handling

For smaller orders, products are typically bundled within protective packaging (weighing no more than 25kg each) and delivered via a courier service. These items will be placed as close as possible to your delivery address.

For larger orders, items will be wrapped onto a pallet and delivered by a dedicated courier service. Please ensure there are enough people on site to unload these items, as drivers are not responsible for offloading palletized goods.

Please note: Due to the size and weight of some products, we recommend using two people to carry longer lengths. Online Metal Store Ltd will not be held responsible for any injuries that occur during self-offloading.

Site Access

Please ensure there is clear access to the delivery site on the day of delivery. If you anticipate any access issues, please inform our customer service team when placing your order. If a delivery fails due to access restrictions that were not communicated to us, additional delivery charges may apply for a re-delivery.

This Shipping Policy is designed to ensure that deliveries are made smoothly and efficiently. Please contact us for any questions or clarifications regarding delivery times or handling.

If you need further assistance, feel free to reach out to our customer service team at +44 7907 239290 or sales@onlinemetalstore.co.uk

or visit our factory location: Highlands Farm, Southend Road, Chelmsford CM3 8EB, United Kingdom