We are committed to providing fast and reliable delivery service to get your products to you as quickly as possible. Below you'll find detailed information about our shipping policies and delivery options.
| Product Range | RAL7016 | RAL 9005 | Other Colours |
|---|---|---|---|
| Half Round Gutters | 5 - 10 Working Days | 5 - 10 Working Days | 5 - 10 Working Days |
| Deepflow Gutters | 5 - 10 Working Days | 5 - 10 Working Days | 5 - 10 Working Days |
| Box Gutters | 5 - 10 Working Days | 5 - 10 Working Days | 5 - 10 Working Days |
| Downpipes (All) | 5 Working Days | 5 Working Days | 10 Working Days |
| Fascia and Soffit Systems | 3 – 7 Working Days | 3 – 7 Working Days | 3 – 7 Working Days |
| Coping Systems | 3 – 7 Working Days | 3 – 7 Working Days | 3 – 7 Working Days |
| Bespoke Products | 7 – 15 Working Days | 7 – 15 Working Days | 7 – 15 Working Days |
If you require urgent or expedited delivery, please contact our customer service team on +44 7907 239290, and we’ll do our best to accommodate your request.
Please note: While we aim to deliver promptly, we are unable to guarantee specific delivery times. Deliveries are made Monday to Friday, between 7:00 AM and 4:00 PM.
In some cases, Online Metal Store Ltd may use trusted third-party couriers to fulfil orders. Please be aware that we are not liable for any delivery delays caused by third-party courier services.
We kindly ask that you inspect your goods upon delivery to ensure everything is correct and in good condition. If any damage or issues are identified, please accept the delivery, clearly note the issue on the delivery paperwork, and contact us immediately on +44 7907 239290. Please be aware that failure to record the issue on the paperwork may impact our ability to process damage claims.
For smaller orders, items are securely packaged in protective materials, typically in bundles weighing no more than 25kg each, and delivered by a standard courier. These will be placed as close as reasonably possible to the delivery address.
For larger orders, goods are wrapped onto pallets and delivered via a dedicated courier. Please ensure there are adequate people on-site to assist with unloading, as drivers are not responsible for offloading palletised goods.
Important: Due to the length and weight of some products, we recommend two people handle longer items to avoid injury. Online Metal Store Ltd is not liable for any injuries sustained during self-offloading.
Please ensure clear and safe access to the delivery location on the agreed date. If you anticipate access difficulties (e.g. narrow driveways, height restrictions, or offloading limitations), please inform our customer service team when placing your order. If a delivery cannot be completed due to access issues that were not disclosed in advance, a re-delivery charge may apply.